Built for MSPs and security teams
Echogate is an alert intelligence and automation layer that sits between your existing security tools and ticketing. We reduce noise, standardize incident quality, and add context before escalation.
We do not replace your tools. We make them usable at scale.
Noise reduction
Filter duplicates, suppress known benign patterns, and standardize titles so engineers see fewer, higher-quality incidents.
Consistent ticket quality
Normalize fields and severity so every ticket looks the same across tools, clients, and analysts.
Context before escalation
Attach user, asset, and recent activity context before routing to PSA, Teams, or email.
Modular capabilities
Start small, then expand. Modules are optional and composable, and they plug into existing workflows without replacing your tools.
Signal Filtering
Reduce duplicates and low value noise with clear rules. Keep visibility while improving flow.
- Deduplication windows and suppression rules
- Customer and site-specific allowlists
- Consistent severity mapping
Context Enrichment
Add the details engineers ask for every time before a ticket reaches the queue.
- User, device, and site metadata
- Geo, ASN, and basic threat intel hints
- History and related activity summaries
Automation and Escalation
Route incidents to the right place with predictable formatting, ownership, and escalation steps.
- PSA ticket creation with consistent fields
- Teams and email notifications by severity
- Escalation routing based on customer SLAs
Optional AI Review Layer
Add an AI Analyst that reviews alerts, explains why they fired, and suggests next steps. No automatic remediation by default, engineers stay in control.
- Summarize detections in plain language for faster triage
- Highlight relevant context and related activity
- Suggest next steps with decisions left to your team
Typical sources
Integrate with the tools MSPs and security teams already deploy across customers or internal environments.
- EDR detections and agent health events
- Microsoft 365 security signals and identity events
- Firewall events and VPN activity
- Vulnerability scan findings and exposure changes
- Cloud activity logs and admin events
Typical outputs
Send clean incidents where your team already works.
- PSA ticketing systems with consistent titles and fields
- Teams channels for SOC or service delivery
- Email notifications for escalation or client comms
- Jira or ServiceNow for internal workflows
- Exportable reports for clients and audits
Ready to reduce alert noise this week?
Book a short intro call or send us a quick message. We will help you map your sources, outputs, and routing rules.