Built for MSP security operations
Echogate helps MSPs turn inconsistent, noisy alerts into clean incidents with consistent formatting, reliable severity, and predictable routing.
Alert noise reduction and ticket quality
Filter duplicates, suppress known benign patterns, and standardize titles and fields so engineers stop guessing.
Security event enrichment
Attach asset ownership, user identity, geo hints, historical activity, and relevant metadata so every incident is actionable.
Automated escalation and routing
Route incidents by customer, site, severity, and source. Send to PSA, email, Teams, or dedicated SOC channels.
Modules
Start small, then expand. Each module is designed to be auditable and consistent across clients.
Signal Filtering
Reduce duplicates and low value noise with rules and context-aware decisions. Keep visibility while improving flow.
- Deduplication windows and suppression rules
- Customer and site-specific allowlists
- Consistent severity mapping
Context Enrichment
Add the details engineers ask for every time, before the ticket lands in a queue.
- User, device, and site metadata
- Geo, ASN, and basic threat intel hints
- History and related activity summaries
Automation and Escalation
Route incidents to the right place with predictable formatting, ownership, and escalation steps.
- PSA ticket creation with consistent fields
- Teams and email notifications by severity
- Escalation routing based on customer SLAs
Typical sources
Ingest signals from the tools MSPs already deploy across customers.
- EDR detections and agent health events
- Microsoft 365 security signals and identity events
- Firewall events and VPN activity
- Vulnerability scan findings and exposure changes
- Cloud activity logs and admin events
Typical outputs
Send clean incidents where your team already works.
- PSA ticketing systems with consistent titles and fields
- Teams channels for SOC or service delivery
- Email notifications for escalation or client comms
- Jira or ServiceNow for internal workflows
- Exportable reports for clients and audits
Ready to reduce alert noise this week?
Book a short intro call or send us a quick message. We will help you map your sources, outputs, and routing rules.