About Echogate
Echogate is founder-led and engineering-first. We build practical automation for MSPs who want fewer noisy tickets and more consistent incident quality.
Mission
Reduce noise and increase clarity so MSP engineers can spend time solving real problems instead of chasing false positives.
Values
- Clarity over complexity
- Automation with accountability
- Consistency across customers
- Auditability and predictable behavior
What we optimize for
Ticket quality, routing accuracy, and time-to-triage. Not vanity dashboards.
Why we built this
MSPs face a brutal mix: high volume alerts, mixed tool stacks, tight SLAs, and limited time. Most teams do not need more alerts. They need better incidents.
Phase 1
Noise became the blocker
Too many alerts, too little context, inconsistent severity. Engineers lose trust and speed.
Phase 2
Normalization solved the basics
Standard incident structure, consistent titles, predictable routing. This improved ticket quality immediately.
Phase 3
Enrichment and escalation made it real
Context and consistent escalation rules reduced back and forth and improved outcomes for clients.
Trust and security stance
We aim for data minimization, clear audit trails, and predictable behavior. You should be able to explain how an incident was produced and why it was routed a certain way.
Data minimization
Only store what is needed for incident quality, triage, and reporting. You control fields, retention, and outputs.
Auditability
Decisions should be traceable. Filtering rules and routing outcomes should be reviewable and defensible.
This website is a marketing build. Your production implementation should include a formal security review, logging strategy, retention policy, and access controls.
Ready to reduce alert noise this week?
Book a short intro call or send us a quick message. We will help you map your sources, outputs, and routing rules.